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Placing OrdersFF20 Friends and Family - My item is not showing a discount
If you're not seeing the expected pricing when placing an order on the Friends and Family promotion (FF20) please check the following:
- Check if the promotion is live - This promotion is available from Tuesday 22nd October 00:01 to Monday 4th November 23:59
- Have you entered the promotion code? - When you are in checkout, you will need to enter FF20 in the 'Apply Promo Code' area and then press 'Apply'
- Is your item excluded? - Some brands are excluded from this promotion, these exclusions are covered in the promotion terms (found at the bottom of the website).
Brand Exclusions
- Acne Studios
- Alo Yoga
- Balmain
- Bottega Veneta
- Canada Goose
- Celine
- Chanel
- Chloe
- Christian Louboutin
- Cleens
- Cole Buxton
- Dolce and Gabbana
- Fear Of God
- Fear Of God Essentials
- Fendi
- Gucci
- Hoka
- Jo Malone
- Le Labo
- Longchamp
- MAC
- MFK
- Mihara Yasuhiro
- Miu Miu
- Moncler
- Prada
- Saint Laurent
- Ugg
- Zegna
Other Exclusions
- Any other brands as determined by the Promoter in its discretion
- Staff purchases (using staff discount)
- Orders placed in conjunction with any other promotion
- Pre-orders
- Delivery charges; and
- Products advertised as being on sale and/or discontinued.
- Products within the multibuy offer promotion.
- orders placed before or after the Promotion Period
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