11.1 To help us to prevent fraud, we may need to undertake due diligence checks to verify a Customer’s details. Card fraud is illegal, and perpetrators may be prosecuted.
11.2 If we need to undertake due diligence checks to progress your order, we may ask you to provide a telephone number, or the following documentation:
11.2.1 Personal identification photo ID - (e.g. passport, driving licence or birth certificate); and/or
11.2.2 Images of the front and back of all cards used to place your order (please remember to redact the middle 6 digits on the front of the card, and the 3 digit CVS on the back).
11.3 Failure to comply with our due diligence checks (including providing the requested information or documentation) may result in the order being cancelled. We reserve the right to cancel any order we do not believe to be genuine. If we identify a transaction as being potentially fraudulent, we may ask our courier to return the goods to our warehouse and we may cancel your order even though you will have received the order confirmation email. We will notify you of any such cancellation.
If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below. This feedback form does not connect you to Customer Service.
If you need to get in touch with the Customer Service team, press the 'Contact Us' button instead.
